Return Policy

🛡️ 30-day Guarantee

At Serenova, we want you to be 100% satisfied with your purchase. That's why we offer a 30-day money-back guarantee from the date of product receipt.

✅ Conditions for Return

• The product must be in its original condition, without damage caused by misuse.
• You must contact us within 30 days of receipt.
• The item must include all its original accessories.

💶 Refund

Once the return is received and validated, we will process a full refund within 5 to 10 business days to the original payment method.

📩 How to initiate a return?

Email us at serenovaoficial@hotmail.com with your order number and the reason. We will guide you through the entire process.